Terms & Conditions, Privacy Policy, and Return & Exchange Policy

Lanero Online Store – State of Kuwait

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Welcome to Lanero. By accessing this website or completing a purchase through it, you agree to the Terms & Conditions and policies set out below. Please read these terms and policies carefully before using the website or placing an order.

First: Terms & Conditions

1. About the Website

Lanero is an online store based in the State of Kuwait that allows customers to browse and purchase products online in accordance with the prices and terms displayed on the website.

2. Use of the Website

Users agree to use the website only for lawful purposes and in compliance with the laws and regulations applicable in the State of Kuwait.

Users are prohibited from using the website or its content for any unlawful, fraudulent, or unauthorized purpose, or in any manner that may harm the website, Lanero, its customers, or any other party.

3. Products and Prices

Lanero makes every reasonable effort to ensure that product descriptions, information, images, and prices displayed on the website are accurate and up to date.

However, unintentional errors may occur in product descriptions, prices, availability, or other information. Lanero reserves the right to correct such errors and update information whenever necessary.

Prices are displayed in Kuwaiti Dinars (KWD), unless otherwise stated. Delivery fees or other applicable charges, if any, will be disclosed to the customer before completing the purchase.

4. Orders and Payment

An order is considered complete once the purchase process has been successfully completed through the payment method available on the website and the order has been confirmed.

Lanero reserves the right to refuse or cancel an order in exceptional circumstances, including but not limited to a clear pricing or product information error, product unavailability, suspected fraud, or unauthorized use of the website.

5. Delivery

Orders will be delivered to the address provided by the customer during the checkout process.

The customer is responsible for ensuring that the delivery address and contact information provided are accurate and complete.

Delivery times may vary depending on the delivery location and operational circumstances. Any applicable delivery fees will be disclosed to the customer before completing the order.

6. Intellectual Property

All content available on the Lanero website, including the trade name, logo, images, text, designs, graphics, and other materials, is owned by Lanero or used under appropriate rights or licenses.

Such content may not be copied, reproduced, modified, distributed, or otherwise used without prior written permission from Lanero.

7. Amendments to the Terms

Lanero reserves the right to update or amend these Terms & Conditions and policies from time to time in accordance with changes to the website, services, or applicable legal and regulatory requirements.

Any amendments will become effective once published on the website.

8. Governing Law

These Terms & Conditions are governed by the laws and regulations applicable in the State of Kuwait.

Any dispute arising in connection with the use of the website or purchases made through it shall be subject to the jurisdiction of the competent authorities and courts of the State of Kuwait, without prejudice to any mandatory consumer rights provided by applicable law.

Second: Privacy Policy

At Lanero, we respect the privacy of our customers and are committed to handling personal information responsibly and in accordance with the applicable laws and regulations of the State of Kuwait.

1. Information We May Collect

We may collect certain information necessary to process orders and provide our services, including:

• Name.

• Phone number.

• Delivery address.

• Email address, if provided.

• Order and purchased product details.

• Payment information necessary to complete a transaction, which may be processed through authorized payment service providers.

2. How We Use Your Information

The information provided by customers may be used for the following purposes:

• Processing and confirming orders.

• Delivering products.

• Contacting customers regarding their orders.

• Responding to inquiries and providing customer service.

• Improving the website and customer experience.

• Processing payments and purchase-related transactions.

• Preventing fraud and unauthorized use of the website.

3. Data Protection

Lanero takes reasonable measures to help protect personal information against unauthorized access, use, disclosure, alteration, or loss.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

4. Sharing of Information

Lanero does not sell customers' personal information.

Information may be shared, when necessary, with service providers involved in operating the store, such as delivery companies, payment service providers, and technical service providers, only to the extent necessary to fulfill orders or provide the requested services.

Information may also be disclosed where required by applicable law or by competent authorities.

5. Cookies

The website may use cookies and similar technologies to improve website performance and user experience, remember certain preferences, and analyze website usage.

Users may manage or disable cookies through their browser or device settings.

6. Children's Data

Lanero does not intentionally seek to collect personal information from children.

Individuals who do not have the legal capacity to make purchases should use the website only with the involvement and supervision of a parent or legal guardian, where applicable.

7. Updates to the Privacy Policy

Lanero may update this Privacy Policy from time to time. Any material changes will be published on the website.

Third: Return & Exchange Policy

No Return or Exchange Policy

Due to the nature of the products offered by Lanero, all sales are considered final. Accordingly, returns or exchanges are not accepted after a purchase has been completed and the order has been delivered to the customer.

Customers are therefore advised to carefully review and confirm their order before completing the purchase.

Exceptions

If a product arrives damaged or does not match the customer's order due to an error by Lanero, the customer must contact our customer service team as soon as possible after receiving the order and provide the necessary details and, where applicable, photographs of the issue.

If the issue is verified to have resulted from an error by Lanero or damage occurring during delivery, the matter will be handled in accordance with the applicable laws and regulations of the State of Kuwait.

Before Completing Your Order

Customers are responsible for reviewing and confirming:

• Product type.

• Quantity.

• Size or specifications, where applicable.

• Delivery address.

• Phone number.

• Total order amount.

Lanero shall not be responsible for errors resulting from incorrect or incomplete information entered by the customer.

Opened or Used Products

Due to the nature of the products, opened, used, altered, or otherwise changed products cannot be accepted for return or exchange, subject to any mandatory rights or exceptions provided under the applicable laws and regulations of the State of Kuwait.

Acceptance of This Policy

By completing a purchase through the website, the customer acknowledges that they have read, understood, and agreed to this Return & Exchange Policy, without prejudice to any mandatory rights granted to the customer under applicable law.

Fourth: Contact Us

If you have any questions regarding our products, orders, Terms & Conditions, or policies, we are happy to assist you.

For any inquiries, please contact us at:

[Phone Number]

Our Lanero customer service team will be happy to assist you and respond to your inquiries.

Lanero – State of Kuwait